Shipping & Returns

Last updated: 14 September 2026

At Hydraleaf, we write our product descriptions down to the smallest detail so that there are no unpleasant surprises when your order arrives. This page explains how we process, ship and deliver your order. Our refund terms and information about your statutory right to cancel are set out separately in our Refund Policy.

1. Order processing

Orders are prepared and dispatched within 24–48 hours on working days. Orders placed at weekends or on bank holidays are processed on the next working day.

2. Shipping costs and estimated delivery times

We deliver orders within the United Kingdom by Royal Mail with free tracked delivery. Depending on the delivery location, delivery takes approximately 10–20 working days from dispatch. An express delivery option may also be available at checkout. The delivery methods, costs and delivery time that apply to your delivery address are shown at checkout before you finally confirm your order. All prices are shown in pound sterling (£) and include any applicable VAT.

3. Order tracking

All orders are sent with a tracking number. Once your order has been dispatched, you will receive a shipping confirmation by email containing your tracking code. It may take up to 48 hours for the tracking information to become active in the carrier's system.

4. Cancellation before dispatch

As orders are processed quickly, please contact us as soon as possible at contact@hydraleaf.store if you wish to cancel your order. Once an order has been prepared for dispatch, it can no longer be cancelled in our system, but you can of course return it after receiving it in accordance with our Refund Policy and your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

5. Incorrect or incomplete address details

It is your responsibility to make sure that the delivery address you provide is complete and accurate, and to contact us immediately if any details need to be corrected. Address details can only be changed if the order has not yet been processed. We are not responsible for delays caused by incorrect delivery details, or for parcels that are refused or cannot be delivered because of an incomplete address or another obstacle to delivery.

6. Parcels returned to sender

Parcels that cannot be delivered are sometimes returned to us. If your order is returned to us, we will offer you either a refund for the order (from which shipping costs may be deducted) or reshipment of the order. A reshipment or refund can only be made once the returned parcel has actually arrived back at our warehouse.

7. Lost or damaged parcels

If your tracking has not updated for several days or your parcel arrives damaged, please contact us at contact@hydraleaf.store, giving your order number and attaching any photos of the damage. We will open an investigation with the carrier and, in line with your statutory rights under the Consumer Rights Act 2015, arrange either a replacement or a refund as appropriate.

8. Customs duties and taxes

Prices shown on the website include VAT. For deliveries outside the United Kingdom, any import duties, taxes or import charges are the responsibility of the recipient.

9. Returns and right to cancel

As a consumer, you have a statutory right to cancel of at least 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, but Hydraleaf offers you an even wider benefit: we accept returns for any reason – whether you are dissatisfied or have simply changed your mind – within 30 days of delivery of your order, even if the product has been opened. The detailed terms can be found in our Refund Policy. To make a return, write to us at contact@hydraleaf.store and we will send you clear return instructions and the return address. This does not affect your statutory rights under the Consumer Rights Act 2015.

10. Contact and customer service

For any questions about shipping or delivery, we are here to help at: contact@hydraleaf.store

If you are unable to resolve an issue with us, you can get free and impartial advice from Citizens Advice, which can refer matters to Trading Standards.

Customers in Canada

Customers in Canada receive the same service: free tracked delivery via Canada Post, with prices shown in Canadian dollars. Your rights are protected under the Competition Act (R.S.C., 1985, c. C-34), the Consumer Protection Act, 2002 (Ontario) and the Consumer Protection Act (Quebec, CQLR c P-40.1), as applicable. Your personal data is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), and our electronic messages comply with Canada's Anti-Spam Legislation (CASL). For any questions, please contact us at contact@hydraleaf.store.